Frequently Asked Questions

Frequently Asked Questions (FAQ)

Reservations and Direct Benefits

Why is it better to book on this, the hotel's official website?

Book directly through our website and enjoy the best available rates, with taxes included. Additionally, you can request your tax invoice and will receive personalized attention and direct communication with our reservations team.

Can I book through other websites?

Of course, we recommend that you carefully review the policies and conditions of each booking platform, as they may vary. It is also important to verify that the rates include applicable taxes and confirm whether the platform can issue valid tax invoices in Mexico, as some foreign companies do not offer this service.

Location and Arrival (Check-in and Check-out)

Where is the hotel located?

We are located in the heart of Mérida's Historic Center, just 3 blocks walking distance from the zócalo (main plaza) and only 20 minutes from Mérida International Airport.

Do you have parking?

Yes! We have two complimentary parking lots for our guests.

What are the check-in and check-out times?

Room access is at 3:00 pm and checkout is at 12:00 pm.

What happens if I arrive before check-in time or wish to leave after checkout?

We offer complimentary luggage storage service. Additionally, you can enjoy our common areas such as the pool, loungers, and the restaurant/bar.

Can I access my room before 3:00 pm (early check-in)?

Early room access between 5:00 am and 9:00 am has an additional cost of $400.00 MXN and is subject to availability (service not guaranteed). After 9:00 am, if the room is available, we will provide it at no extra cost.

Can I request a later checkout (late check-out)?

The late checkout option has an additional cost of $400.00 MXN and allows you to keep the room until 6:00 pm. This service is subject to hotel availability (service not guaranteed).

Rooms and Hotel Services

Does the hotel have an elevator?

Yes, our hotel has 2 elevators, designed to provide greater comfort.

Do the rooms have air conditioning?

Yes, all our rooms feature air conditioning, television, and a private bathroom, to provide you with a comfortable and pleasant stay.

Are there King Size bed rooms?

Yes, our standard category offers the option of a King size bed.

Do you have rooms with a minibar?

Family Suite category rooms include a minibar in the room.

Are cribs available for babies?

The hotel provides cribs at no additional cost. They can be requested at the time of check-in; however, they are subject to availability.

Do you have free Wi-Fi?

We offer high-speed Wi-Fi connection, available free of charge in all rooms and common areas of the hotel.

Do you have a restaurant?

Yes, we have restaurant service Monday through Sunday from 7:00 am to 10:30 pm. You can view the menu by clicking here

Do you have a pool?

The hotel has a pool, open daily from 8:00 am to 10:00 pm.

Groups and Events

Do you offer special rates for groups?

Yes, we have discounts and special rates. You can contact the groups department by calling 999.930.0390 option 1 or by emailing reserva@hotelmariadelcarmen.com.mx

Do you have spaces for social or corporate events?

The hotel has 6 halls ideal for social or corporate events with capacity from 5 to 300 people. You can request a quote by calling 999.930.0390 option 2 or emailing banquetes@hotelmariadelcarmen.com.mx.

Rules and Coexistence

Do you accept pets?

Due to hotel policy, we do not accept pets. We appreciate your understanding.

Can you smoke in the hotel?

Hotel María del Carmen is a 100% smoke-free space. Guests who smoke may only do so in areas designated exclusively for smoking. We invite you to use these spaces for your greater comfort and to respect smoke-free areas within our facilities.

Do you have special rules for pool use?

Appropriate swimwear is required to enter the pool. For hygiene reasons, access is not permitted while wearing items such as cotton t-shirts, blouses, jeans, or other clothing not suitable for the pool.

Can I bring outside food and beverages into the hotel?

Outside food and beverages are permitted for consumption only within the room. In common areas, the pool, restaurant, and other public spaces, it is not permitted to bring in or consume products other than those offered by the hotel.